Our Services

Our Customer Service Desk is located on Level 3 near Cotton On. The Customer Service Team offer assistance on all key services including:

Information on Westpoint retailers and upcoming events
Complimentary Wheelchair, and Motorised Scooter Hire
Kiddie Cruiser Hire
Westpoint Gift Cards
Lost and Found
Community Information
Justice of the Peace
General Enquires
Public Transport Information
Validate Free Parking. Conditions apply

You may contact the Customer Service Team personally, by phone or email:

Level 3 near Cotton On
Tel: (02) 8825 2400

Email: customerservice@westpoint.com.au

Parents’ Room Locations

For your shopping convenience, Westpoint makes shopping with children easier with five star parents’ rooms located throughout the Centre at the following locations:

Level 1 Food Court
Level 2 near Big W
Level 3 Food Court
On Four, Level 4 near Hoyts

Justice of the Peace Service

Westpoint provides a Justice of the Peace Service onsite to notarise documents for members of the local community. The Justice of the Peace is located at the Customer Service Desk on Level 3 at the following times:

Monday, Tuesday and Friday 10am-12 Noon
Weekends: 2pm-3pm by appointment only
Note: Maximum of 5 documents only

Emma and Ruby from Lalor Park

Disabled Parking Locations

Westpoint offers Disabled Car Park access at all major entries to the Shopping
Centre. These are located at the following entrances:
Level 1 - Red Level car park: 9 parking bays
Level 2 - Green Level car park: 9 parking bays
Level 3 - Orange Level car park: 9 parking bays
Roof - Blue Level car park: 9 parking bays

Do you have any suggestions or comments?

Westpoint values your feedback.
Please click below for a Customer Feedback Form.