Important Update Regarding Car Parking

WESTPOINT CAR PARK UPDATE – 28 SEPTEMBER 2018

We thank our community for continuing to shop local and for supporting our retailers during this unexpected partial car park closure. 
Working through this matter is of fundamental importance to the Westpoint management team, with safety always our overriding priority. 

Upcoming Works
We continue to pursue a range of options to minimise the impacts of this closure, and sincerely thank all of our Westpoint community for their patience. 
During the course of the next few weeks, we will be commencing a program of early works in the areas of car park which are currently closed. 
This first phase of works has been brought forward while we await further advice from our specialist engineers and other consultants, which will inform the plan for subsequent work phases to be undertaken.
The planned works will include the installation of temporary structural steel supports and concrete remedial works, and will involve increased construction activity and workers on site at Westpoint.
While this first phase of early works will allow us to prepare for the upcoming major works, the details, scope and timing of the next phases are still subject to the finalisation of our specialist consultant advice, and we will continue to provide regular updates for our community as these plans are confirmed.

We’re here to help
A wide number of initiatives have also been put in place since the partial closure to support trade and mitigate impacts for the community.
We remain committed to open and regular communication with all of the Centre’s retail partners, staff and the Westpoint community, and have introduced a range of in-centre initiatives so our customers can continue to connect with our retailers during this unanticipated closure.
We have actioned measures to actively manage the car park, including:
•  additional on-site traffic management by specialist traffic controllers 
•  a dedicated car park assistance team throughout our operational car park facilities to assist with customer queries and directions
•  additional signage
•  regular live car park updates via social media
•  website updates.

We have also bolstered our Customer Service support staff, who are available at new pop-up Customer Service Desks throughout the Centre as well as throughout the car parks.
This situation is being treated very seriously by the entire Westpoint team, and we are committed to providing regular updates for all our retailers, staff and community throughout this period.

Car Park

WESTPOINT CAR PARK UPDATE – 31 AUGUST 2018

We have taken the proactive action to close some areas of the Westpoint car park in order to carry out investigations into the structural integrity of the car park. This action was taken in response to advice we received from our specialist consultants. See below map of affected areas.

As part of our commitment to communication, here is an update for progress to date as at end of August.

Our work to date

A significant amount of work has been undertaken to understand the issues that need to be addressed since we were advised by specialist consultants to close sections of our car park.

We have sought additional advice from structural, civil and geo-technical engineers, as well as concrete technologists, who have undertaken the following rigorous investigations:

  • Ultra-sound testing of existing steel reinforcements
  • Laboratory testing to assess concrete samples from slabs and columns
  • Geo-technical sampling of the ground around the footings of the car park structure.

What do we know now

What we do know now is that sections of the car park’s columns are currently not providing the required support to allow us to safely operate the impacted car park sections.

This means the impacted sections of our car park will remain closed until we know more.

We are awaiting final findings from the specialist consultants. Those findings will inform our decision making about next steps.

We are taking the time required to prudently and thoroughly understand the issues relating to the car park because the safety and wellbeing of our Westpoint community is always our overriding priority.

What’s next

Our specialist consultants are finalising the findings about the steps we need to take regarding the closed sections of the car park, and we will continue to provide regular updates for our Westpoint community about the progress of this work.

While this work continues, we are continuing to implement our Traffic Management Plan including: active management of car park traffic by on-site traffic controllers, additional signage, live car park updates via social media, and dedicated staff throughout the car park assisting with customer queries and directions. Additional customer service staff are also available in the Centre.

We’ve also prepared a guide for alternative transport and parking – available here – detailing the wide range of options available due to Westpoint’s convenient CBD location.

How can I find out more?

We are committed to regular and open communication with our Westpoint community during this period. Information is available via:

  • Customer Service desks located on levels 1, 2 and 3 of the Centre or via phone 8825 2400
  • Customer Service support staff stationed throughout all levels of the car park
  • Live car park updates on the Westpoint Facebook page
  • Regular updates on the Westpoint website
  • Advertisements in the Blacktown Advocate

We sincerely thank our Westpoint community for their continued patience during this unexpected closure.

 

WESTPOINT CAR PARK UPDATE – 23 AUGUST 2018

We took the proactive action on Friday 3 August to close some areas of the Westpoint car park in order to carry out investigations into the structural integrity of the car park. This action was taken in response to advice we received from our specialist consultants. See below map of affected areas.

What’s going on?

Investigations are continuing, and we do not presently know how long the car park will remain closed. We are working closely with our specialist consultants and expect to know more by the end of August.

The safety of our Westpoint community is our overriding priority, and this situation is being treated very seriously by our entire Westpoint team.

What are you doing in the meantime?

To support trade and minimise impacts during this closure, we have implemented a detailed Traffic Management Plan prepared with an expert traffic management provider.

This plan has been enacted in collaboration with Council and other local authorities, and incorporates a wide range of regularly reviewed strategies, including: active management of car park traffic by on-site traffic controllers, additional signage, live car park updates via social media, and dedicated staff throughout the car park assisting with customer queries and directions.

We have engaged additional Customer Service support staff, who are available at new pop-up Customer Service Desks in-Centre as well as stationed in car parks.

We’ve also prepared a guide for alternative transport and parking – available here – detailing the wide range of options available due to Westpoint’s convenient CBD location.

How can I find out more?

We are committed to regular and open communication with our Westpoint community during this period. Information is available via:

  • Customer Service desks located on levels 1, 2 and 3 of the Centre or via phone 8825 2400
  • Customer Service support staff stationed throughout all levels of the car park
  • Live car park updates on the Westpoint Facebook page
  • Regular updates on the Westpoint website
  • Advertisements in the Blacktown Advocate

We sincerely thank our Westpoint community for their continued patience during this unexpected closure.

 

IMPORTANT CAR PARKING UPDATE - 8 AUGUST 2018

On Friday 3 August we took the proactive action to temporarily close some areas of the Westpoint car park in order to carry out investigations into the structural integrity of the car park. This action was taken swiftly in response to advice we received from our specialist consultants. The safety and wellbeing of our Westpoint community is always our overriding priority.

Areas affected by this closure include all levels of the car park from Centre Court moving towards the Aldi end of the centre (Balmoral Street).  This includes the entries and exits located on Balmoral Street and two entries and exits on Alpha Street excluding the main Alpha Street entry located at the traffic lights and entry and exit ramp located at the roundabout.

The Centre and all other car parks remain open as usual.

The investigations are continuing and we do not presently know how long the car park will remain closed.  We are working closely with our specialist consultants and expect to know more by the end of August. 

To address and, where possible, minimise impacts on the surrounding community, we are continuing to liaise with Council and other local authorities.

For customers, as of Thursday 9 August we will be reintroducing managed parking with a five-hour free customer parking period. The goal of this is to ensure our loyal customers are able to continue to connect with our Westpoint retailers during this period.

We sincerely thank our customers, retailers and staff for their patience during this unanticipated closure.

We will be sure to keep our community informed as more information becomes available.